Returns

You may return Goods for any reason within 14 days from the date of delivery / collection provided that the following conditions are satisfied:

(a) Goods will only be accepted if you have taken reasonable care of them and they are unused

(b) You return all the original packaging

Before returning any Goods you must contact us by:

(a) emailing info@wmdsupplies.co.uk

Except where otherwise agreed, you are responsible for returning the Goods to us. We ask that you please ensure that you obtain adequate proof of postage with adequate insurance in place.

Where Goods have been damaged whilst in your possession we shall not be obliged to accept the return of those Goods. In such circumstances, we will notify you that the Goods are available for re-collection or re-delivery for which you shall be liable for any reasonable delivery charges incurred.

We cannot offer refunds or accept returns on the following (unless they are faulty):

(a) Special Order Goods;

(b) if sealed packages have been opened on sensitive electronic goods (e.g. boiler printed circuit boards); and (c) Goods that have been fitted;

In the unlikely event that a product is faulty or it has been damaged during delivery, we will exchange the product or provide you with a full refund together with any applicable delivery charges and any reasonable costs you incur in returning the item to us. Notification of any defect must be made within a reasonable time. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.

If you return Goods to us for any reason (save where the Goods are faulty) within 14 days from the date of delivery or collection, we will process the refund due to you (including any applicable delivery charges) as soon as possible and, in any case, within 30 days. However, you will be responsible for the cost of returning the Goods to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.