Terms & Conditions

WMD Supplies Terms and Conditions

1. Introduction

Welcome to WMD Supplies. These terms and conditions outline the rules and regulations for the use of WMD Supplies' website, located at www.wmdsupplies.com. By accessing this website, we assume you accept these terms and conditions. Do not continue to use WMD Supplies' website if you do not agree with all of the terms and conditions stated on this page.

2. Product Availability

WMD Supplies aims to maintain accurate and up-to-date information regarding product availability on its website. However, there may be instances where certain products become temporarily unavailable due to high demand or other unforeseen reasons. In such cases, customers will be notified and provided with alternatives or given the option to wait for the product to become available.

3. Orders and Delivery

a. Placing Orders: Customers can place orders for boilers and boiler parts through the WMD Supplies website. By placing an order, customers agree to the terms and conditions stated here.

b. Delivery: WMD Supplies delivers products throughout the UK. Delivery times and charges will be specified during the ordering process.

c. International Shipping: At the moment, WMD Supplies only delivers products within the UK. We do not offer international shipping.

4. Returns and Refunds

If customers are not satisfied with their purchase, they may request a return and refund within a specified period. Details of the return process and refund policy are available on the WMD Supplies website.

5. Warranty

WMD Supplies provides warranties for the products sold on its website. The details of warranties are specified on the product pages and in the user manuals.

6. Privacy and Data Protection

a. Data Collection: WMD Supplies collects and uses personal data, including name, contact information, and address, for the purpose of processing orders, providing customer support, and improving the overall customer experience. The types of data collected and the methods used for data protection are outlined in the privacy policy document available on the WMD Supplies website.

b. Data Security Measures: WMD Supplies prioritizes the security of customer data and implements robust measures to ensure data protection. These measures include:

- Secure Data Storage: Customer data is stored in secure databases with restricted access to authorized personnel only.

- Encryption: Sensitive information such as payment details is encrypted to prevent unauthorized access or interception during transmission.

- Regular Security Audits: WMD Supplies conducts regular security audits to identify and address any potential vulnerabilities in its systems.

- Employee Training: All staff members with access to customer data receive training on data security best practices and protocols.

c. Compliance with Data Protection Regulations: WMD Supplies complies with relevant data protection regulations, such as the General Data Protection Regulation (GDPR) in the European Union and the Data Protection Act in the United Kingdom. This includes obtaining explicit consent from customers for the collection and processing of their personal data and providing transparent information about the purposes of data processing.

d. Data Retention and Deletion: WMD Supplies follows data retention and deletion policies to ensure that customer data is not retained longer than necessary for the purposes for which it was collected. Customers have the right to request the deletion of their personal data under applicable data protection laws.

e. Third-Party Data Processing: In cases where third-party service providers are involved in data processing, WMD Supplies ensures that these providers adhere to the same high standards of data protection and security.

f. User Control: WMD Supplies provides users with control over their personal data, including the ability to review, update, and request the deletion of their information through user account settings or by contacting customer support.

g. Privacy Policy Transparency: The WMD Supplies privacy policy document provides comprehensive information about the data collection practices, the rights of customers regarding their personal data, and the measures taken to protect customer privacy.

I hope this provides a detailed overview of the data protection measures in place at WMD Supplies. If there are specific aspects of data protection that you'd like to emphasise or if there are additional details you'd like to include, please let me know!

7. User Responsibilities

By using the WMD Supplies website, users agree to comply with all applicable laws and regulations. Users are prohibited from engaging in any unlawful or prohibited activity while using the website.

8. Limitation of Liability

WMD Supplies will not be liable for any direct, indirect, special, or consequential losses or damages arising from the use of its website or the purchase of products through the website.

9. Changes to Terms and Conditions

WMD Supplies reserves the right to modify these terms and conditions at any time. Customers and users of the website are responsible for reviewing the terms and conditions periodically.

10. Contact Information

If you have any questions or concerns about these terms and conditions, please contact WMD Supplies using the contact information provided on the website.